1. Review arrival information on a daily basis; VIP, Regular guests, Groups, special requests etc.
2. Maintain good working relations with all departments
3. Familiar with Front Office Standards and Procedures
4. Assist in handling claimed reservations and turn-away according to Meridien’s policies and procedures
5. Report to management on deficiencies and irregularities noted in the operation
1. 每班檢◣查當日抵店客人信息，包括貴賓、優先顧客、常規客人、團隊的情況以及特別要求。
2. 與所有部門保持良好的工作關系非晨大
3. 熟悉前廳部工作標準及程序
4. 按照艾美的政策和√程序處理無法發現預訂記錄和飯店客滿時婉拒客人入住的★情況
5. 向管理層匯報飯店運行過程中的不足和不合理行為